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Registered & Corporate Office
- “B Wing”, “Jeevan Seva” Annexe Bldg., Ground Floor, S.V. Road, Santacruz (W), Mumbai 400054 Maharashtra, India.
- Tel: +91 22 6284 6138Fax: +91 22-2610 8574, +91 22 2610 8726
- sbisg_bd@sbisgcsl.co.in
Grievance Redressal
Custody Services
grievance@sbisgcsl.co.in
DDP Services
ddpgrievance@sbisgcsl.co.in
DP Services
dp.complaints@sbisgcsl.co.in
Vigilance Officer - Whistle Blower Policy
Mr. Prakash Kumar - Chief Financial Officer
+91 22 62846241 | cfo@sbisgcsl.co.in
Functional Contact
Business
Tel: +91 22 6284 6221 / 150/ 153
Tel: +91 22 3101 6221 / 150/ 153 | sbisg_bd@sbisgcsl.co.in
Human Resources
Tel: +91 22 3101 6221 / 250 | hrd@sbisgcsl.co.in
Media Relations
Tel: +91 22 3101 6221 / 237 | corp.comm@sbisgcsl.co.in
DP Investor Grievances Redressal Mechanism - Escalation Matrix (NSDL DP ID: IN303786,CDSL DP ID: 63100) :
| DETAILS | POC | ADDRESS | CONTACT | SCHEDULE | |
|---|---|---|---|---|---|
| DP Customer Care | Mr. Sachin Dhadve, Mr. Ganesh Shinde, Mr Gagan Bagaria | SBISG Global Securities Services Pvt. Ltd., ‘B Wing’, ‘Jeevan Seva’ Annexe Bldg., Ground Floor, S.V. Road, Santacruz (West), Mumbai - 400054, Maharashtra, India | +91-22-62846131/132/133 || +91-22-31016131/132/133 | dpops@sbisgcsl.co.in | Monday to Friday 9.45am to 6.45pm |
| Head of DP | Mr. Prosanta Dey | SBISG Global Securities Services Pvt. Ltd., ‘B Wing’, ‘Jeevan Seva’ Annexe Bldg., Ground Floor, S.V. Road, Santacruz (West), Mumbai - 400054, Maharashtra, India | +91-22-62846208 || +91-22-31016208 | dpops@sbisgcsl.co.in | Monday to Friday 9.45am to 6.45pm |
| Compliance Officer | Mr. Murli Iyer | SBISG Global Securities Services Pvt. Ltd., ‘B Wing’, ‘Jeevan Seva’ Annexe Bldg., Ground Floor, S.V. Road, Santacruz (West), Mumbai - 400054, Maharashtra, India | +91-22-62846170 || +91-22-31016170 | compliance@sbisgcsl.co.in | Monday to Friday 9.45am to 6.45pm |
| MD & CEO | Ms. Vandana Mehrotra | SBISG Global Securities Services Pvt. Ltd., ‘B Wing’, ‘Jeevan Seva’ Annexe Bldg., Ground Floor, S.V. Road, Santacruz (West), Mumbai - 400054, Maharashtra, India | +91-22-62846102 || +91-22-31016102 | mdceo@sbisgcsl.co.in | Monday to Friday 9.45am to 6.45pm |
In absence of response/complaint not addressed to your satisfaction you may lodge a complaint with NSDL at https://www.epass.nsdl.com/complaints/websitecomplaints.aspx and CDSL at https://www.cdslindia.com/Footer/grievances.aspx or SEBI at https://scores.gov.in/scores/Welcome.html. Please quote your Complaint Ref No. while raising your complaint at Depository/ SEBI SCORES portal.
Please Click https://smartodr.in to register your complaint on SMART ODR Portal for Online Dispute Resolution
Filling complaints on SCORES - Easy & quick
a. Register on SCORES portal
b. Mandatory details for filling complaints on SCORES:
i. Name, PAN, Address, Mobile Number, E-Mail ID
c. Benefits:
i. Effective communication
ii. Speedy redressal of the grievances
In case of any grievance / complaint:
Annexure H
General Guidance for Investors:
| S.NO. | GUIDANCE |
|---|---|
| 1 | Provide Complete, Accurate and Latest information for FPI registration. |
| 2 | Adhere to all the rules, regulations, investment limits / conditions prescribed by the Regulators and Government of India. |
| 3 | Sell or write-off securities holdings prior to expiry of the FPI registration in case the FPI wish to surrender its registration. |
| 4 | Inform as soon as possible but not later than 7 working days, any changes in information or particulars pertaining the FPI registration. |
| 5 | Investors have Right of Fair and Equitable Treatment and Confidentiality of Information as per SEBI (FPI) Regulations, 2019 and SEBI Master Circular for FPIs, DDPs and EFIs. |
| 6 | Investors have Right to expect Redressal of Grievances in a timebound manner and ensure to collect contact details of key personnel for Escalation and Resolution of grievances |
Grievance Redressal Mechanism
"Prevent Unauthorized Transactions in your demat account --> Update your Mobile Number with your Depository Participant. Receive alerts on your Registered Mobile for all debit and other important transactions in your demat account directly from CDSL on the same day......................issued in the interest of investors."
"KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary."
"No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorize your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account."
All rights reserved
- SEBI Registered Custodian
IN/CUS/022 - DP - NSDL IN-DP-NSDL
-326-2010 - DP - CDSL IN-DP-CDSL
-535-2010