Contact
Registered & Corporate Office
“B Wing”, “Jeevan Seva” Annexe Bldg.,
Ground Floor, S.V. Road,
Santacruz (W), Mumbai
400054 Maharashtra, India.
Tel : +91 22 42066138,
Fax : +91 22-2610 8574, +91 22 2610 8726
Email: sbicsl_client@sbisgcsl.co.in
Communication Address
For Business enquiries:
Tel: +91 22 4206 6221 / 150/153,
Email: sbisg_bd@sbisgcsl.co.in
For Grievance related to Custody Services:
For Grievance related to DDP Services:
For Grievance related to DP Services:
Vigilance Officer under Whistle Blower Policy:
DP Investor Grievances Redressal Mechanism - Escalation Matrix (NSDL DP ID: IN303786,CDSL DP ID: 63100) :
| Details of | Contact Person | Address | Contact No. | Email Id | Working Hours |
|---|---|---|---|---|---|
| DP Customer care | Mr. Sachin Dhadve Mr. Ganesh Shinde | SBISG Global Securities Services Pvt. Ltd., ‘B Wing’, ‘Jeevan Seva’ Annexe Bldg., Ground Floor, S.V. Road, Santacruz (West), Mumbai - 400054, Maharashtra, India | 91-22-42066132/133 | dpops@sbisgcsl.co.in | Monday to Friday 9.45am to 6.45pm |
| Head of DP | Mr. Prosanta Dey | SBISG Global Securities Services Pvt. Ltd., ‘B Wing’, ‘Jeevan Seva’ Annexe Bldg., Ground Floor, S.V. Road, Santacruz (West), Mumbai - 400054, Maharashtra, India | 91 -22-42066208 | Prosanta.dey@sbisgcsl.co.in | Monday to Friday 9.45am to 6.45pm |
| Compliance Officer | Mr. Murli Iyer | SBISG Global Securities Services Pvt. Ltd., ‘B Wing’, ‘Jeevan Seva’ Annexe Bldg., Ground Floor, S.V. Road, Santacruz (West), Mumbai - 400054, Maharashtra, India | 91- 22-42066170 | compliance@sbisgcsl.co.in | Monday to Friday 9.45am to 6.45pm |
| MD & CEO | Ms. Vandana Mehrotra | SBISG Global Securities Services Pvt. Ltd., ‘B Wing’, ‘Jeevan Seva’ Annexe Bldg., Ground Floor, S.V. Road, Santacruz (West), Mumbai - 400054, Maharashtra, India | 91-22-42066102 | mdceo@sbisgcsl.co.in | Monday to Friday 9.45am to 6.45pm |
In absence of response/complaint not addressed to your satisfaction you may lodge a complaint with NSDL at https://www.epass.nsdl.com/complaints/websitecomplaints.aspx and CDSL at https://www.cdslindia.com/Footer/grievances.aspx or SEBI at https://scores.gov.in/scores/Welcome.html. Please quote your Complaint Ref No. while raising your complaint at Depository/ SEBI SCORES portal.
Dear Investors,
| S.No. | Guidance |
|---|---|
| 1 | Provide Complete, Accurate and Latest information for FPI registration. |
| 2 | Adhere to all the rules, regulations, investment limits / conditions prescribed by the Regulators and Government of India. |
| 3 | Sell or write-off securities holdings prior to expiry of the FPI registration in case the FPI wish to surrender its registration. |
| 4 | Inform as soon as possible but not later than 7 working days, any changes in information or particulars pertaining the FPI registration. |
| 5 | Investors have Right of Fair and Equitable Treatment and Confidentiality of Information as per SEBI (FPI) Regulations, 2019 and SEBI Master Circular for FPIs, DDPs and EFIs. |
| 6 | Investors have Right to expect Redressal of Grievances in a timebound manner and ensure to collect contact details of key personnel for Escalation and Resolution of grievances |
- Approach the DDP at ddpgrievance@sbisgcsl.co.in with complete details of complaints for redressal of investor grievances in a time bound manner.
- The complaint not redressed at DDP level, may be lodged with SEBI on SCORES (a web based centralized investor grievance redressal mechanism at SEBI) @ https://www.scores.gov.in/scores/Welcome.html
- Please Click here to register your complaint on SMART ODR Portal for Online Dispute Resolution.
B Wing”, “Jeevan Seva” Annexe Bldg., Ground Floor, S.V. Road, Santacruz (W), Mumbai – 400054 Maharashtra, India.
