SBI-SG Global Securities Services Pvt. Ltd (SBI-SG) is a SEBI registered Custodian and as a SEBI registered intermediary adopts the best practices and greater transparency in their operations. The Company has laid down the following set of guidelines / corporate governance practices to create value for the stakeholders viz. the shareholders, employees, customers, society at large etc.

Anti-Money Laundering & Know Your Client (KYC) Policy: The Company is registered as a Custodian under Section 12 of the SEBI Act, 1992. The Company has accordingly formulated its Anti-Money Laundering & KYC policy adhering to all the rules and regulations applicable for SEBI registered intermediaries, under the Prevention of Money Laundering Act, 2002 and the Rules made there-under.

Grievance Redressal Policy: Customer service is the most important tool for sustained business growth. As a service organization, customer service and customer satisfaction are our prime focus. We believe that providing prompt and efficient service is essential not only to attract new customers, but also to retain existing ones. We must put in place initiatives that are oriented to providing a better customer service and a better complaints redressal mechanism - with a view to serve our clients better