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Registered & Corporate Office
- “B Wing”, “Jeevan Seva” Annexe Bldg., Ground Floor, S.V. Road, Santacruz (W), Mumbai 400054 Maharashtra, India.
- Tel: +91 22 6284 6138Fax: +91 22-6284 6271, +91 22 3101 6271
- sbisg_bd@sbisgcsl.co.in
Grievance Redressal
Custody Services
grievance@sbisgcsl.co.in
DDP Services
ddpgrievance@sbisgcsl.co.in
DP Services
dp.complaints@sbisgcsl.co.in
Vigilance Officer - Whistle Blower Policy
Mr. Amitav Kar - Chief Financial Officer
+91 22 62846241 | cfo@sbisgcsl.co.in
Functional Contact
Business
Tel: +91 22 6284 6221 / 150/ 153
Tel: +91 22 3101 6221 / 150/ 153 | sbisg_bd@sbisgcsl.co.in
Human Resources
Tel: +91 22 6284 6250 / 251 | hrd@sbisgcsl.co.in
Media Relations
Tel: +91 22 6284 6237 | corp.comm@sbisgcsl.co.in
DP Investor Grievances Redressal Mechanism - Escalation Matrix (NSDL DP ID: IN303786,CDSL DP ID: 63100) :
| DETAILS | POC | ADDRESS | CONTACT | SCHEDULE | |
|---|---|---|---|---|---|
| DP Customer Care | Mr. Sachin Dhadve, Mr. Ganesh Shinde, Mr Gagan Bagaria | SBISG Global Securities Services Pvt. Ltd., ‘B Wing’, ‘Jeevan Seva’ Annexe Bldg., Ground Floor, S.V. Road, Santacruz (West), Mumbai - 400054, Maharashtra, India | +91-22-62846131/132/133 || +91-22-31016131/132/133 | dpops@sbisgcsl.co.in | Monday to Friday 9.45am to 6.45pm |
| Head of DP | Mr. Prosanta Dey | SBISG Global Securities Services Pvt. Ltd., ‘B Wing’, ‘Jeevan Seva’ Annexe Bldg., Ground Floor, S.V. Road, Santacruz (West), Mumbai - 400054, Maharashtra, India | +91-22-62846208 || +91-22-31016208 | dpops@sbisgcsl.co.in | Monday to Friday 9.45am to 6.45pm |
| Compliance Officer | Mr. Murli Iyer | SBISG Global Securities Services Pvt. Ltd., ‘B Wing’, ‘Jeevan Seva’ Annexe Bldg., Ground Floor, S.V. Road, Santacruz (West), Mumbai - 400054, Maharashtra, India | +91-22-62846170 || +91-22-31016170 | compliance@sbisgcsl.co.in | Monday to Friday 9.45am to 6.45pm |
| MD & CEO | Mr. Mrigank Jain | SBISG Global Securities Services Pvt. Ltd., ‘B Wing’, ‘Jeevan Seva’ Annexe Bldg., Ground Floor, S.V. Road, Santacruz (West), Mumbai - 400054, Maharashtra, India | +91-22-62846102 || +91-22-31016102 | mdceo@sbisgcsl.co.in | Monday to Friday 9.45am to 6.45pm |
In absence of response/complaint not addressed to your satisfaction you may lodge a complaint with NSDL at NSDL complaint portaland CDSL at CDSL complaint portalor SEBI at SEBI SCORES portal. Please quote your Complaint Ref No. while raising your complaint at Depository/ SEBI SCORES portal.
Please Click SMART ODR Portalto register your complaint on SMART ODR Portal for Online Dispute Resolution
Filling complaints on SCORES - Easy & quick
- a. Register on SCORES portal
- b. Mandatory details for filling complaints on SCORES: i. Name, PAN, Address, Mobile Number, E-Mail ID
- c. Benefits: i. Effective communication, ii. Speedy redressal of the grievances
Dear Investors, In case of any grievance / complaint:
- Please contact Compliance Officer of SBISG Global Securities Services Pvt. Ltd., ‘B Wing’, ‘Jeevan Seva’ Annexe Bldg., Ground Floor, S.V. Road, Santacruz (West), Mumbai - 400054, Maharashtra, India. / Email-ID (compliance@sbisgcsl.co.in) and Phone No. - 91- 22- 6284 6170 / 3101 6170.
- You may also approach MD & CEO of our Company / Email ID (mdceo@sbisgcsl.co.in) and Phone No. - 91-22-6284 6102 / 3101 6102.
- If not satisfied with the response of the intermediary, you can lodge your grievances with SEBI at SEBI SCORES portalor you may also write to any of the offices of SEBI. For any queries, feedback or assistance, please contact SEBI Office on Toll Free Helpline at 1800 22 7575 / 1800 266 7575.
Annexure H
General Guidance for Investors:
| S.NO. | GUIDANCE |
|---|---|
| 1 | Provide Complete, Accurate and Latest information for FPI registration. |
| 2 | Adhere to all the rules, regulations, investment limits / conditions prescribed by the Regulators and Government of India. |
| 3 | Sell or write-off securities holdings prior to expiry of the FPI registration in case the FPI wish to surrender its registration. |
| 4 | Inform as soon as possible but not later than 7 working days, any changes in information or particulars pertaining the FPI registration. |
| 5 | Investors have Right of Fair and Equitable Treatment and Confidentiality of Information as per SEBI (FPI) Regulations, 2019 and SEBI Master Circular for FPIs, DDPs and EFIs. |
| 6 | Investors have Right to expect Redressal of Grievances in a timebound manner and ensure to collect contact details of key personnel for Escalation and Resolution of grievances |
Grievance Redressal Mechanism
- Approach the DDP at ddpgrievance@sbisgcsl.co.in with complete details of complaints for redressal of investor grievances in a time bound manner.
- The complaint not redressed at DDP level, may be lodged with SEBI on SCORES at SEBI SCORES portal
"Prevent Unauthorized Transactions in your demat account --> Update your Mobile Number with your Depository Participant. Receive alerts on your Registered Mobile for all debit and other important transactions in your demat account directly from CDSL on the same day......................issued in the interest of investors."
"KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary."
"No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorize your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account."
Attention Investors
- Attributes of KYC of Clients at KYC Compliance Advisory (PDF)
- Dear Investors, to know your KYC at Check your KYC status
Grievance Redressal for SBI-SG GIFT IFSC Branch of Regulator International Financial Services Centres Authority (IFSCA)
Complaint Handling and Grievance Redressal for SBI-SG GIFT-IFSC Branch
Email for Complaints: Gift.Grievance@sbisgcsl.co.in
Phone for Complaints - 91 9687486200
Escalation Matrix for Complaint Handling and Grievance Redressal
| LEVEL | DETAILS | AUTHORITY | POC | ADDRESS | CONTACT | SCHEDULE | Timeline | |
|---|---|---|---|---|---|---|---|---|
| Level 1 | Complaint Redressal Officer (CRO) | Complaint Redressal Officer (CRO) | Mr. Jayank P. Jain | OFFICE-311, 3rd FLOOR, PRAGYA-2 BUILDING,BLOCK 15-C1, ZONE-1, GIFT-IFSC, GIFT CITY, GANDHINAGAR, GUJARAT, INDIA-382355 | +91 9687486200 | Gift.grievance@sbisgcsl.co.in | Monday to Friday 9:45am to 5:45pm | Acknowledge within 3 working days; resolve within 15 working days |
| Level 2 | Complaint Redressal Appellate Officer (CRAO) | Complaint Redressal Appellate Officer (CRAO) | Mr. Murli Iyer | SBISG Global Securities Services Pvt. Ltd., "B Wing", Jeevan Seva Annexe Bldg., Ground Floor, S.V. Road, Santacruz (West), Mumbai - 400054, Maharashtra, India | +91-22-62846170 || +91-22-31016170 | compliance@sbisgcsl.co.in | Monday to Friday 9:45am to 5:45pm | Appeal to be filed within 21 days; disposal within 30 working days |
| Level 3 | IFSCA | As per applicable IFSCA grievance redressal framework | ||||||
| Compliance Officer | Mr. Nitin Gokul | OFFICE-311, 3rd FLOOR, PRAGYA-2 BUILDING,BLOCK 15-C1, ZONE-1, GIFT-IFSC, GIFT CITY, GANDHINAGAR, GUJARAT, INDIA-382355 | +91 9820098200 | nitin.gokul@sbisgcsl.co.in | Monday to Friday 9:45am to 5:45pm |